How to complain to Corporate Care
You have the right to make a complaint about any aspect of the service or care given by Corporate Care or its partners. The information on this page will guide you through the process.
Corporate Care encourages feedback as this will help us improve our services. Your views, experience whether they are positive or negative are always welcome. If you are unhappy with the service provided, it may be worth raising the issue early on so we can assess, look into it and sort the problem out quickly.
Who do I contact to make a complaint?
Should you wish to make a complaint, you can do so by calling 02 8061 8131 or emailing our support team at [email protected] We encourage complaint to be made within 1 month of the incident. Please share your experience and explain the problem to us and the outcome you want. In many cases, a quick and friendly chat can fix the problem.
It is a good idea to also write an email at [email protected], this way, we are aware of the problem and have a record of your contact.
What to expect
You should expect an acknowledgement and the offer of a discussion about this complaint within 48 hrs. Our aim is to solve this issue and keep you informed if there were any delays in sorting this problem out.
If you made a complaint but don’t receive a response or decision for more than 2 months, you should be told the reason for the delay. At this point, you may wish to contact the Australian Competition and Consumer Commission.
Once we have investigated your complaint, you shall receive a call or email response setting out the findings.
If you are aware or concerned about fraud being committed by individuals within Corporate Care or its partners, you can report this anonymously by calling us on 02 8061 8131.